Before the Wii-U came out it was firmly at the top of my household's holiday list. As Nintendo devotees we were early adopters of every platform they've released. When the Wii-U hit stores, it was quickly removed from the holiday list and replaced by iPads. The Wii-U, with Nintendo's bizarre DRM, seemed overpriced and underwhelming. Store displays did not allow you to play the game, relying on prerecorded commercials to sell you on the new concept. It was the exact opposite of their Wii launch and it was a disaster
I've listened to store clerks who have not played the Wii-U struggle to explain it to parents before directing them to other consoles. I've watched Nintendo issue press releases about the supposed supply shortage while my local retailers heavily promoted an excess of stock. Individual game titles went from $60 USD down to $19. The Wii-U made me think my time with Nintendo had come to an end. Nintendo is trying to make an improbable world happen. In this world you pay for a virtual version of a game which you can only play on one device. You cannot share it with a sibling or a friend. You cannot carry it to a friend's house. If you lose your device, or it dies, you lose all of your games. Nintendo makes no price concessions for this. You pay full price for a crippled version of a game. Apple charges small amounts for games you can put on any of your devices anytime. You can upgrade or change devices at will. Replace a device and Apple will load all your settings for you. Buy one copy and both kids can play. This is a battle Nintendo is going to lose and in my house they lost it long ago. We have no WiiWare. No 3DS paid downloads.
With the Wii-U falling off the holiday list it seemed that Nintendo was going to follow Little People and Playmobil out to the dustbin of growing up. The kids took their holiday cash and bought iThings. We didn't look back. Birthdays rolled around and the kids found themselves kicking around Gamestop with giftcards they weren't sure how to use. Skylanders? iCases? Like a Pixar film come to life, a fully functional Wii-U made it's play. Once it was in the kids hands their hearts beat a little faster. They remembered Mario and all the good times they'd had. The cumbersome iClone control pad stopped confusing and started to make sense. This is the marketing experience Nintendo should have opened with. Giftcards hit the counter with a clatter. Birthday money flew out of pockets. Frantic counting led to begging, then cajoling and finally pleading. iTunes and Target cards were sold on the spot to an agreeable parent. Promises destined to be broken were made. Allowance was forsworn. Spring Break belonged to Nintendo and times thought past.
Is the Wii-U more fun to play than it's weird kid averse marketing leads you to expect? Yes. Absolutely. It's the Wii, with some added features. Unfortunately one of the added features is a cumbersome load time. I expected a dial up modem soundtrack to accompany each interminable wait. Want to start the system? That multi hour update and load thing isn't a myth. (Do NOT buy the base model, you will fill it with the first update.) Want to play a game? Wait for another system update. Now wait for the disc to load. Now wait for the .... and so on. Want to switch games? It's going to take a while. You might take this chance to fix a snack or catch up on your favorite magazines. While the Wii-U may be underpriced for it's components it is overpriced for it's out of the box experience. If you love Mario like our house does the investment may still be worth it. Super Mario Bros U is much more challenging than recent Mario games. NintendoLand beats WiiSports. Pikmin 3 is coming. If you are not a Nintendo devotee the frustration factor may drive you to another console. Perhaps that explains the lack of playable systems in the stores - a fear that encountering load times would discourage sales. It's a fair concern. If I hadn't wanted to get my Mario on I might well have said screw it and flipped the unit back to the store. The Wii-U has been a very enjoyable purchase but it certainly isn't a necessary one.
Showing posts with label Consumer Culture. Show all posts
Showing posts with label Consumer Culture. Show all posts
03 April, 2013
17 January, 2013
Review: Cravebox Teen Time
Oh, patriarchy. You never change. |
Last month Cravebox offered a Teen Time box with the description: "Being a teen girl can be kinda hard. Finding them cool stuff just got easier. We at Cravebox think girls deserve their own space… and their own stuff. That’s why our creative curators thought “outside the box” to find fun, girl-friendly discoveries to put into a box, just for them."
I don't know why I expected anything other than what arrived. Maybe it was the words "outside the box" or perhaps "girl-friendly" instead of "gender normative mandates". I thought they might have chosen an upcoming young adult fiction title, coupled it with craft or club items. You know, some gender marketing, some "outside the box" acknowledgement that a growing teen girl needs to be shown that she is more than her sexuality. (I must have been drunk. I really have no defense.)
The Teen Time Cravebox arrived with an inspirational card I'm too depressed to quote from. More of the same about unique challenges and adventures. Being a teen sure is hard, but Cravebox is here to help. First up, a razor. Now that you're leaving your prepubescent years behind you'll want to erase as many traces of that as you can. While you're shaving, you can chew gum. Teens chew gum, because food makes you fat. (I actually have no issue with the gum.) Don't blow bubbles! This is chewing gum and your new hot pink Mary Kay gloss might smudge.
Now that you're clean shaven and smacking those pink lips, it's time to address the rest of you! That's right - your hair. With the enclosed moisture mousse you can address all those nasty split ends you might have earned playing sports. Well groomed hair is a must for teen success. It's almost as important as clear skin, which is why Cravebox gives you a bottle of Vitamin E. You might have your skin under control but acne scars reveal a time when you didn't. Scars, burns and blemishes - Vitamin E has you covered. And that's it. Four products reinforcing the media message of your visual inadequacy and a pack of gum to chew your insecurities away. (Give mom a hug!)
Cravebox, they're just a bunch of crazy radicals. Radicals who totally know how to find cool things for teen girls struggling with questions of worth and identity. If you'll excuse me, I'm going to buy mine a gift from Think Geek.
15 February, 2012
It's The Service - A Tokidoki Story
Favola Bello, Ramblers Bowling, Famiglia Stellina |
The primary component of value is personal to each consumer. Where the business has an opportunity to create an increased perception of worth is in service or quality. Recently I had a service opportunity with tokidoki that I think illustrates where consumer perception affects the bottom line. The bags in the Fall 2011 collection had some serious quality control issues (double printed fabrics, lack of seam closures). After 3 exchanges I kept 2 bags that were still imperfect because of my perception of service from the company. When the Winter 2011 collection was released I ordered two new bags and planned for a third. (Yes, I have a handbag issue. I've heard you talk about shoes.) The bags which arrived were not the same bags pictured on the website. While the company eventually corrected their mixed up product descriptions, they did not reach out to customers who had placed orders during the errors. I believe that they wanted to make it right, and I believe that they care about consumer satisfaction, but the result was my returning both bags. I ended up making a single purchase from a seller I could speak with on the phone. When I buy directly from tokidoki they make a much larger profit than when I buy from a third party seller. A few careless mistakes after a legitimate concern created a long lasting erosion of consumer trust, and ultimately a smaller market share.
Publishing is no different. Avon was a very trusted imprint at one time, and they are working hard to regain consumer trust. Experimenting with pre-sale pricing of ebooks while looking to create a new avenues of ARC distribution, Avon appears eager to regain ground ceded in the early days of ebook adoption. On the other hand, Harlequin was quick to understand the challenges of the new marketplace. They offered a direct storefront to consumers with a DRM free publishing arm. As a result my perception of value has changed. Prior to Agency pricing I felt that Avon was a quality imprint with a few clunkers and Harlequin was a clunker imprint with a few quality books. The service of direct purchase and competitive pricing completely flipped my perception of the two imprints. Where I would previously have greeted a poorly edited (or written) Avon title as a surprising exception, I now viewed it as typical. Charting my reviews over the last few years of both imprints my hits and misses haven't shifted. It is only my perception of those hits and misses that changed, which is a purely emotional consideration. (Obviously this plays out to other imprints as well, I use them as an example.)
One of the concepts I had pitched to Ms Farr as a missed opportunity was a world where a customer could walk into a store, purchase a Valentine's Day card and have it loaded with an ebook to give their intended recipient. Another was reclaiming used book sales by offering consumers the chance to "resell" their digital files to others with a portion of the discounted price returning to the publisher. The adoption of DRM was (to my mind) the single biggest factor in allowing Amazon to dominate the ebook market. When a consumer is pushed into a closed system, the one who runs the system best wins. If publishers had offered loading stations, scannable ebook gift cards, personal imprint store fronts, discounted subscriptions, any number of dynamic pricing possibilities, they could have capitalized on the now squandered consumer loyalty. Piracy is an unwinnable war. A certain number of people enjoy stealing, that is a fact of life. Most consumers want to pay a fair price for goods and want the maker of the goods to benefit. Packaging the desire to be honest with direct revenue paths would have allowed publishing to reposition themselves in the new marketplace. Setting up an adversarial relationship with the consumer left the way clear for Amazon to dominate. In the end, everyone loses.
Watching the Big Six interact with consumers and libraries I wonder who will rise to challenge Amazon after the Big Six fall. Maybe it will be Starbucks. Pick up your Grande Half Soy Mocha and reload your girlfriend's book card.
31 August, 2011
Tokidoki Is My Higher Power Now
As you'll see, the lining is a lot like the current Sephora interiors. Interestingly, the company hasn't gone with the very popular nylon material used on the last two Passe Pouch sets. The bags are a polyester that gives off a slight shine. The material is soft, but I wonder about it's durability. There won't be any scrubbing of these bags with a Clorox Bleach Pen after you drop a slice of pizza on it. I can see these eventually showing wear in a way the other bags didn't. I could be completely wrong about that, it's the impression the material gives. I do like the feel. Colors really stand out on this print making it a bag that needs to be seen in person to fully appreciate. The cording on the sides has also changed. Instead of using the Pantera Print as older bags do, the new side cording is Pleather. I hate this choice. While it's visually neutral, I tend to damage pleather easily. Hopefully I won't snag or scratch it. The transition to plastic zippers I have mixed feelings about. They won't rust, they may even prove more durable, but I still prefer the Riri Rainbow. I do find the plastic zipper an improvement on the stiff metal silver zipper of the last few runs. Put the zipper down as a wash.
Click Here For A Fabric Close-Up |
Let's close this out with a quick size comparison photo. It I didn't cover something you wanted to know about the bags, ask me here or in the forum of choice. I think Comics is a great print it would be a shame to miss. Favola went so quickly that I never got the Carino placement I wanted, but my unused Carino is paying for my Double Handle, so I can't be too bitter. (I know! It's like it's not even english!) On the adorability meter Comics is off the chart. It reminds me of Citta in it's long distance appearance while being an obvious use of the best of Sephora's Robbery print. I'm not crazy about the Royal Pride yet their use here is so clever I wouldn't want to do without them. Simone Legno's bags are at their best when he's playing around with his characters instead of randomly smacking them on a background. I like almost everything about this collection even as I wish it had a slightly higher price point so the zippers and trim were back to Riri and leather. On the other hand, at a higher price point it's probably a lower sell-through for the company. You give and the economy takes. More detail pictures (including interiors) are on my Flickr Account for those interested (and you know who you are).
The Mini Crossbody and Double Handle pictured for size comparison with a Citta Bocce and Eco Mondo Graziosa |
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