03 October, 2011
Apples To Apples: Taking The Sony Reader Off The Table
Amazon kills Sony at customer service. It's not even close. My aunt's year old refurbished Kindle broke. Amazon's response was to replace her unit with a brand new one. My daughter's three month old Sony PRS-350 had the stylus tip snap. Sony's response was to completely ignore her. We contacted three different customer service points with the issue and only one answered. That one directed us back to the other two non responsive contact points. After three weeks, I went searching and found I could order the replacement stylus (a small thin piece of plastic) for almost 70 USD. Seriously. Over 65 bucks. The unit was 90. We're using a Nintendo DS stylus that Nintendo sent me for free as a thank you for my loyal patronage. Sony didn't respond to an issue we had with her Bloggie camera either. Sony and I have to break up now. I have options, I don't need Sony telling me otherwise.
I sent the PRS-505 to a new home, told the family to use the PRS-350 until it breaks and began carrying the Kindle With Keyboard. Kindle has changed their software to support an easier method for building collections. If they ever tweak the software to allow me to partition my accounts or give me parental controls on the Kindle's abilities to download & view prior purchases, I will be buying three Kindles the next day. Having moved closer to Sony's design sense, Amazon has paired their better service experience with a better visual for their devices. Then they added library support directly to your device. One more tweak and I will take one of each of the above. Ozy and I still hang out together - he flows a PDF with more flair than Amazon (though they're trying). It's the K3 in my handbag, and soon in the backpacks as well.
It's not me, Sony. It was you. And your stylus.